• Documents & files reception and routing.
• One-step Data entry & document scanning [for Customs & GOEIC].
• Customer-operated Enquiry Stations "Kiosks".
• On-line Transaction Status Display "Plasma Monitors".
• 2Way, On-line Port-Customer communication via  "SMS".
• One-on-One discussions via "Video Conferencing".
• Invoices & Clearances delivery.

Front Office Services

• Data entry of Customs declarations and GOEIC Inspection Requests.
• Document scanning and transfer to transaction records.
• Issuance & delivery of Customs, GOEIC and/or DP WORLD Sokhna Payment Requests,
• Delivery of Customs Clearance.

Video Conferencing

• System eliminates direct contact between consignees and Customs officers.
• System designed to facilitate settlement & arbitration negotiations.
• System includes capability to record and manage requests for conference meetings.
• System records conference sessions. Sessions linked to business transaction records.

Mobile Telephony [SMS]

• Auto Notification Messages:
  - Inspection Appointment.
  - Container Ready-In-Yard.
  - Customs Payment Request.
  - GOEIC Payment Request.
• Receive/Send Messages:
  - Inspection Appointment.
  - Taxes & Charges Due.
  - Declaration Status.
  - GOEIC Request Status.

Plasma Monitors

• Display on-line information:
  - Scheduled Inspections.
  - Declarations with remarks.
  - Ready-for-payment transactions.
  - Customs disputes.
  - SMS service User Guide.
  - Inspection Yard status .

Kiosks

• System provides online enquiry responses to DP World Sokhna Port customers.
• System provides natural keyboard data entry and or touch screen technology.
• System complements DP World Sokhna Port Front Office services.